It probably needs all the customer service help it can get. Launching an internet-only streaming service comes with a lot of hurdles, especially for a company new to the space like HBO. HBO specifically developed HBO Now so that it wouldn’t have to deal with those issues, just as it isn’t responsible for them when someone buys HBO through a cable provider. HBO Max is one of the new kids on the streaming block but its already got a ton to offer, including all of HBOs prestige series, like Game of Thrones, The Sopranos and The Wire. It’s probably not laziness on HBO’s part when it directs customers to other companies to solve service or billing problems. HBO also isn’t handling billing for HBO Now-it doesn’t offer subscriptions directly, and it’s unclear whether it ever will. An unanticipated problem was encountered, check back soon and try again. If you're streaming from your TV or computer and have speakers plugged in, check the audio levels on those as well.

If the entire app isn't playing sound, check the audio levels on the media player first, then on your devices.

Just last week, Dish’s streaming TV service Sling TV had problems with the high volume of people trying to simultaneously stream the NCAA men’s basketball tournament on TBS. You can watch HBO Max directly on your computer through your Spectrum internet. If only one show is giving your problems, reach out to HBO Max using the Feedback Forum. HBO Go, the internet version of HBO provided to subscribers to the pay TV channel, is notorious for crashing during high-profile events, such as last year’s season finale of True Detective. The real test comes Sunday night, when the fifth season of HBO’s wildly popular series Game of Thrones premieres. HBO GO® is HBO’s authenticated streaming service, with more than 2000 hours of content is available including: - All seasons of critically acclaimed current HBO series: Game of Thrones, Westworld, Big Little Lies, Veep, Girls, Togetherness, The Leftovers and much more.

Hbo now on pc streaming issues